Delete your account

Two ways to do it. Both delete the same things, and neither costs anything.

From inside the app

This is the fastest route, and it needs nothing from us. Open NukiTravel and go to Profile, tap Account, then tap Delete account and confirm. The account and everything listed below go immediately, and you are signed out on every device.

Without installing anything

If you no longer have the app, or cannot sign in, use the contact form and ask us to delete your account.

Give the address the account uses where you can. If you cannot, tell us what you can and we will ask you for something else that shows the account is yours — we will not delete an account on the word of someone who cannot show it is theirs.

We answer within 30 days, which is the deadline the GDPR sets, and usually much sooner. You do not have to give a reason, and we will not ask for one.

What gets deleted

Your account and sign-in details. Every trip, destination, day plan and note you created. Every file you attached — bookings, boarding passes, photos. Your saved preferences.

What does not, and why

A small amount of information outlives the account because the law or basic security requires it.

Server logs. Request records kept for a short operational window — normally no more than 90 days — unless a specific security investigation needs one kept longer.

Backups. Deletion applies to the live service immediately. Deleted data can survive in encrypted backups until those roll over, normally within 30 days. It is not restored to the live service in the meantime.

Support correspondence. If you have written to us, that conversation is kept for up to 24 months after it ends. Ask in the same message and we will delete it too.

The full picture is in the Privacy Policy, under “How long we keep it”.

This cannot be undone

There is no recovery window and no archive to restore from. If you want to keep a trip, take a copy before you delete — deletion is meant to be final, and it is.

Questions

Ask through the contact form.